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A Message From Our Team to Yours...

With growing global concerns around COVID-19, our team at ACI wanted to provide you with an update on our response to date and our commitment to you moving forward. The health, safety, and well-being of our employees and contractors is ACI’s top priority and we are following the lead of Canadian public health authorities at this important time. We want you to know that we are doing everything possible to ensure you can keep counting on us. Our mission has remained unchanged for 29 years – to be the best ‘alternative’ for prompt, professional service.


First, we want to reassure you that in every decision we are making around COVID-19, our number one priority is the health and safety of our employees and contractors. We are actively following the guidelines and recommendations of the Public Health Agency of Canada, the lead for Canada for COVID-19. Employees who can work from home are now doing so, but that’s not a possibility for most of our people. The nature of our business is in the field.


We understand the importance of keeping our people safe while doing our part to slow the spread of the virus. We are sharing the latest information, increasing cleaning at our facilities, and implementing social distancing protocols. Although we have grown in our 29 years, we continue to be a small, family-run and oriented business. We respect and understand employees and contractors who have chosen to self-isolate during these unprecedented times. As a result, we ask everyone to be patient and respectful. Delivering safely without overburdening our people in these extraordinary circumstances may take a little more time. We will face challenges. We will be tested. But we will deliver on our mission.


In order to stay proactive and to keep accounts up to date when it comes to the potential delay or disruption of mail service, we would like to ask that customer pay by credit card where possible. ACI accepts Visa and Mastercard; please call our office at 604-579-9980 to process your invoices.


We are doing everything possible to maintain the services you rely on while keeping people safe. This situation will continue to evolve and we want you to know you can count on us to do our very best.


Thank you and please stay safe.

ACI COVID-19 Policies and Procedures
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